Shipping Policy – KIIWIISHOP
Effective Date: 1/9/2025
At KIIWIISHOP, we strive to deliver your orders efficiently and transparently. Below is our shipping policy outlining delivery timelines, cost structure, and legal compliance.
1. Shipping Origin and Delivery Time
All orders are shipped directly from China to the customer’s address.
- Average delivery time: 15 business days
- Maximum delivery time: 20 business days
We work with reliable logistics partners to ensure timely and safe delivery of your items.
2. Shipping Cost Calculation
Shipping fees are calculated based on the total weight of the package, including packaging materials.
- The shipping rate is EGP 1,500 per kilogram
- This rate includes:
- 14% Value Added Tax (VAT)
- Customs duties legally collected by Egyptian customs authorities
The final shipping cost will be clearly displayed at checkout before payment is completed.
3. Legal Compliance
All shipments are processed in full compliance with Egyptian import regulations.
Customs fees and VAT are officially declared and paid through legal channels to ensure transparency and protect our customers from hidden charges.
4. Tracking and Support
Once your order is dispatched, you will receive a tracking number via email to monitor your shipment.
If you experience any delays or issues, please contact our support team at:
Email: info@kiiwiishop.com
Phone: +201029542396
5. Notes
- Delivery times may vary slightly due to customs clearance or local courier delays.
- In case of significant delays beyond the stated maximum, please refer to our Return & Refund Policy for resolution options.
